Prepare an editorial correction
A useful correction includes the page URL, the exact statement that appears wrong, a current source URL, the date you viewed it and any relevant country or currency setting. Keep the explanation factual: for example, “the NZ offer page now states a different wagering base” is more actionable than a general rating.
A public editorial email or staffed submission channel has not yet been confirmed for this edition. We therefore do not display a guessed address or a form that claims to send a message. You can save the details above and submit them when the publisher provides a verified contact route.
For an account or withdrawal complaint
- Contact the operator through the support channel on the exact domain where your account is registered.
- Ask for a written explanation and a case reference. Keep the relevant terms, timestamps and transaction references.
- If unresolved, check the complaints route in the operator’s terms and the regulator’s own instructions. A foreign licence does not create New Zealand dispute-resolution coverage.
Do not send passwords, complete card details, recovery phrases or identity documents to a comparison website. Maestro cannot act as your account representative.
For support with gambling
For free, confidential support in New Zealand, call the Gambling Helpline on 0800 654 655 or text 8006. Support is available for people affected by someone else’s gambling too.
Our responsible gambling guide explains practical steps such as taking a break, asking about account limits and getting help with financial stress.